You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day:

• on which you, or a third party designated by you who is not the carrier, takes possession of the goods, where you have ordered one or more items as part of a single order and these are delivered together;

• on which you, or a third party designated by you who is not the carrier, takes possession of the final item, where you have ordered multiple items as part of a single order and these are delivered separately.

To exercise your right of withdrawal, you must inform VELDEN LONDON of your decision to withdraw from the contract by means of a clear statement, for example by email, at: support@veldenlondon.co.uk.

To meet the withdrawal deadline, it is sufficient for you to send your notification of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of standard delivery. Any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us will not be reimbursed.

We will make the reimbursement using the same payment method that you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until:

• we have received the returned goods; or

• you have provided evidence that the goods have been returned,

whichever occurs first.

You must return the goods without undue delay and within 30 days of notifying us of your withdrawal. The deadline is met if you dispatch the goods before the 30-day return period has expired.

You are responsible for the direct cost of returning the goods. Returns are made at the customer's own responsibility. VELDEN LONDON does not provide a prepaid return label. The customer is responsible for arranging and paying for the international return shipment. Our return facility may be located outside the United Kingdom and the European Union.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Return Conditions

To ensure that a return can be properly processed, the following conditions apply:

• All original labels and tags must remain attached to the product.

• The product must be returned complete with all relevant accessories and components. The original packaging should be included where reasonably possible.

• The product must not have been worn beyond what is reasonably necessary to try it on, washed, altered or damaged. Trying on an item to check its size and fit is permitted.

• The product must be returned within the 30-day return period stated in this policy.

• Damage caused by improper use, misuse or negligent handling may result in a reduction of the refund to reflect any loss in value.

• For hygiene reasons, sealed swimwear, underwear and other hygiene-sensitive items may not be returned once the hygiene seal has been broken, unless the item was defective when received.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to contracts for:

• goods made to the consumer's specifications or clearly personalised;

• goods that are liable to deteriorate or expire rapidly;

• alcoholic beverages where the price was agreed at the time the sales contract was concluded, delivery can only take place after 30 days, and the actual value depends on fluctuations in the market beyond the trader's control;

• newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal may also cease to apply to:

• sealed goods that are not suitable for return due to health protection or hygiene reasons where the seal has been broken after delivery;

• goods which, after delivery, become inseparably mixed with other items due to their nature;

• sealed audio or video recordings or sealed computer software where the seal has been broken after delivery.

How to Request a Return

Before returning any goods, please contact us at support@veldenlondon.co.uk to register your return request and receive the applicable return instructions and return address.

The address shown on your parcel is not our return address. Please do not send goods to the address shown on the original parcel. After your return request has been registered, we will provide you with the correct return address and return instructions by email.

Please do not send a return before receiving these instructions, as goods sent to an incorrect address may not reach our return facility.