Shipping

Do you offer international shipping?
At the moment, we only deliver within the United Kingdom. We plan to expand to additional countries in the future.

How much does shipping cost?
We offer free shipping on all orders, regardless of the order value. Whether you order one item or several, there are no additional shipping costs.

How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

You can track your order at any time via the “Track Your Order” page on our website.

How long does delivery take?
Our processing time is 1–3 business days.

Once your order has been dispatched, delivery usually takes 7–15 business days. We always aim to have your order delivered as quickly as possible.

Returns

How do I return an item?
You can request a return within 30 days of receiving your order.

Please refer to our Return Policy, which can be found in the footer of our website, for full details and conditions.

To request a return, simply contact us by email. Our customer service team will provide you with the return instructions and guide you through the process.

What should I do if my item arrives damaged or faulty?
Please contact our customer service team as soon as possible and include your order number and clear photos of the damaged or faulty item. We will review the issue and help you with an appropriate solution.

How can I exchange an item?
If you would like to exchange an item, please return it in accordance with our Return Policy and place a new order for your preferred item, size or colour.

To start the return process, please contact us at: support@veldenlondon.co.uk

Other Questions

Can I cancel or change my order?
If you would like to cancel or make changes to your order, please contact our customer service team as soon as possible. Changes are only possible if your order has not yet been processed.

How do I use a discount code?
Enter your discount code in the designated field during checkout. If valid, the discount will automatically be applied to your order total.

Which payment methods do you accept?
We accept a range of secure payment methods. The payment options currently available to you will be displayed at checkout.

How do I find the right size?
Please refer to the size guide on the relevant product page to find your recommended size. If you are unsure which size to choose, please feel free to contact us. We will be happy to help.

Do you offer gift cards?
Yes, we offer gift cards. For more information, please contact us at: support@veldenlondon.co.uk

How do I sign up for the newsletter?
You can sign up for our newsletter by entering your email address in the sign-up field at the bottom of our website. You will receive updates about new arrivals, collections and exclusive offers.

What is your Privacy Policy?
Protecting your personal data is important to us. Please refer to our Privacy Policy to learn more about how we collect, use and protect your personal information.